Refund Policy

1. Wallet Credit Purchases

All direct purchases of wallet credits via our integrated online gateways (Razorpay, PhonePe, Stripe, etc.) are final. Wallet credits are a digital platform currency and cannot be converted, refunded, or withdrawn back to fiat currency (cash/bank transfer) once added to your wallet.

2. Premium Services & Dual Payment Refunds

We operate a flexible billing ecosystem (Online Payment, Wallet Credits, or Combo Mode). If you purchase a premium service (e.g., Featured Ad, Urgent tag) and the system fails to apply the upgrade due to a verified technical error on our platform, refunds are processed as follows:

• Wallet Payments: If paid entirely via wallet credits, the exact credit amount will be credited back to your wallet within 24 hours.
• Online Payments: If paid entirely via a direct payment gateway, the amount will be refunded to your original payment method within 5–7 business days.
• Combo Payments: If a transaction used a combination of credits and Online Payment, the wallet credits will be refunded to your dashboard immediately, and the fiat portion will be refunded to your original payment source within 5–7 business days.